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Frequently asked questions

You can use YORK’s space calculator here, to find out the right capacity and different types of air conditioners that fit your needs.
 WindowSplit
Space RequirementLarge spaceSmall space
Energy EfficiencyLow efficiencyHigh efficiency
Energy ConsumptionHigh consumptionLow consumption
NoiseLoudQuite
Cooling Capacity Range1 TR to 2 TR
(12000 BTU to 24000 BTU)
1 TR to 3 TR
(12000 BTU to 30000 BTU)
 IcebergIceberg- Inverter
Heat and CoolAvailableAvailable
General Warranty2 Years
Compressor Warranty7 Years
FeaturesGolden Fins - High resistance to rust - Pureifies air - Wi-Fi controlGolden Fins - High resistance to rust - Pureifies air - Wi-Fi control
Power ConsumptionEfficiency DEfficiency C: More efficient
Please check the Delivery Policy on the Terms and Conditions page here
Please check the Installation Policy on the Terms and Conditions page here

The installation warranty period is 12 - months from the installation date.

  • Credit card (Visa, MasterCard)
  • Mada
  • Tabby
  • Tamara
  • Apple Pay
  • Bank transfer
Please check the Payment Policy on the Terms and Conditions page here

Pay with you credit card with one of the following banks: (Al-Rajhi, SNB, Al-Riyadh).

After payment, contact the bank to convert the transaction into an installment plan on your credit card.

Merchant name: Al Salem Air Conditioning

Order Date: The date you placed your order on YORK online store

Order Amount: The total value of your order

Installment Period: 3 - 12 months

Note: Banking requirements may differ from one bank to another.

0% interest plan (installment at a cash price). However, some banks do charge a processing fee, so it's best to check with your bank first.

Your bank may charge you a penalty, interest fee or both when you fail to clear outstanding installments. Make sure you stick to payment deadlines and find out about charges from your bank in advance.

It may take 3-5 business days for any changes to show up on your credit card statement.

Note: The processing time may vary from one bank to another.

Please check the Cancellation Policy on the Terms and Conditions page here
Please check the Refund and Return Policy on the Terms and Conditions page here

You can reach our customer care center at:

from Sunday to Thursday from 8 AM to 6 PM KSA time.

Upon cancellation, the due amount will be refunded within 14 working days from receiving the returned products.