Order Status Type |
Charging Fee |
Period |
Delivery Only |
Free delivery based on mentioned cities |
3 Working Days |
Delivery & installation |
Free delivery based on mentioned cities & installment fees are based on the product type |
5 Working Days |
Delivery only (Spare Parts) |
Delivery fees calculated upon checkout |
3-4 Working Days |
Cancellation before delivery |
5% from the order’s value |
Before delivery |
Cancellation after delivery |
5% from the order’s value + 100 SAR for delivery costs |
After delivery & before order receipt |
Cancellation before delivery (Spare parts) |
5% from the order’s value |
Before delivery |
Cancellation before delivery (Spare Parts) |
5% from the order’s value + Full delivery charges |
After delivery & before order receipt |
Returns |
5% from the order’s value + 100 SAR for delivery costs |
3 working days |
Returns (Spare Parts) |
5% from the order’s value + Full delivery charges |
3 working days |
Exchange/Replacement |
5% from the order’s value + 100 SAR for delivery costs + price difference if any |
7 working days |
Exchange/Replacement (Spare Parts) |
5% from the order’s value + 100 SAR for delivery costs + price difference if any |
3 working days |